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Service Catalog Manager

Served as subcontractor under L3 and then Dell to provide IT services to the Nuclear Regulatory Commission (NRC).

Created front end and all content for the NRC's first IT Service Catalog.

Managed IT Service Catalog.

Wrote and edited technical content on IT services.

Assisted in developing forms used by NRC personnel to request IT services.
Supervisor of Technical Publications

Served two stints as  Publications Supervisor.

Created their first publications department.

Taught military and nuclear power plant simulation device maintenance.

Created manuals and training guides.

Wrote sections of proposal content and produced the hard copy of proposals.

Wrote white papers, articles, and blog content.
Tech writer , Trainer, Website Manager 

Companies: Ford Aerospace, WebMD, Shimadzu, RedXDefense, FileTek, Inc., Mantech International, AceCom

Maintained advanced electronics data gathering system on American airbase in Japan.

Created online help system for spectrographic software management system.

Created high-tech company's first public facing website.

GSE --- S3, Singer-Link

NRC --- Dell, L3

Others

Technical Career Highlights

Technologies learned

 

Technologies I've learned, documented, or taught.

  • Digital, Analog, and large systems electronics maintenance, troubleshooting, and repair

  • Nuclear power plant simulation hardware and software operation and troubleshooting

  • Naval simulation systems computer hardware troubleshooting 

  • Instructor station software development

  • Computer maintenance related to simulation systems

  • Mass storage device software management

  • Spectrographic analysis software

  • Medical record software system management

  • Explosives detection device hardware and software

  • Computer system software management

  • Enterprise wide IT management (ITIL certified)

  • Online training systems use and management

Software Used

 

Software tools and technologies I've used.

  • Microsoft Word, Excel, Access, PowerPoint, and Visio

  • Adobe InDesign, PhotoShop, and Premier

  • Adobe FrameMaker

  • Adobe RoboHelp

  • Adobe Dreamweaver

  • Adobe Captivate

  • HTML

  • CSS

  • Markdown

  • SharePoint

  • JQuery

  • Jira

  • PastPerfect Museum Management software

  • Wix website development software

Accomplishments & Awards

 

Some accomplishments, both creative and technical.

  • Won the Grand Prize in the Writer's Digest National Self-Publishing awards.

  • Published award winning novel with Penguin books.

  • Created Community Website and won Baltimore Sun's Mobie award for best community site.

  • Won three awards from the Society of Technical Communication (STC).

  • Created the Nuclear Regulatory Commission's first ever IT Service Catalog.

  • Created Online Help pages for Smithsonian Magazine.

  • Created proposal process for nuclear power plant simulation systems company.

  • Created first website for mass data storage company.

  • Created system for converting all company's FrameMaker documents to PDF files, storing them in a database, and making them available online.

  • Distinguished graduate of US army 33S electronic warfare systems repair school.

  • In Carrie's Footprints selected as the One Book by the Carroll County library and school system.

Samples of work

 

Brief samples of various writing projects. *

* Note about technical writing samples:

 

Every company I worked for considered their documentation proprietary. Also, most of the work I produced was delivered within the software in help systems, or in some other electronic form, including large intranet sites, such as the one I developed for the NRC.

Because of these restrictions, I have very few samples that I can share. I do feel safe presenting some of the work I did for FileTek, Inc., and that is what I'll include here.

Things People said on LinkedIn

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